Refund Policy
Last updated: April 2026
Digital Content and Right of Withdrawal
As belovely.today provides personalized digital content supplied immediately upon purchase, statutory rights of withdrawal (including the 14-day cooling-off period under EU Directive 2011/83/EU) do not apply once you have accessed the editing dashboard. By completing your purchase, you consent to immediate performance of the contract and acknowledge the loss of this withdrawal right.
Technical Faults and Legal Guarantees
We stand by the quality of our service. If your gift page is affected by a verifiable technical fault attributable to our platform (e.g., the page fails to load, content fails to save, or a documented feature malfunctions), please contact us at belovelysupport@gmail.com with your order number and a description of the issue. We will make every reasonable effort to remedy the fault promptly. If we are unable to fix the issue, you will be issued a full refund. This does not affect your statutory rights regarding defective digital goods under local consumer protection laws.
Self-Service Edits and Non-Qualifying Reasons
Your purchase includes 24 hours of access to a private editing dashboard. During this time, you can update names, text, images, audio, and colors. Please use this dashboard to correct typos or adjust content. Because our product is highly personalized and delivered instantly, we cannot issue refunds for:
- Change of mind or design preferences that match the public preview.
- Dissatisfaction with the recipient's reaction.
- Incorrect information entered by the customer.
- Issues reported after the gift page link has been shared with, accessed, or viewed by a third party.
How to Request Assistance
Email belovelysupport@gmail.com from the address used at checkout. Replies are typically issued within 24 hours. Approved refunds are returned to the original payment method within 5–10 business days.